Client Charter

Working together

We have various duties to you as our client, however we can only give best advice and service if the information you give us is accurate and complete.

In return we will;

  1. put your interests first when representing you;
  2. be polite and considerate in our dealings with you;
  3. find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic;
  4. make every effort to explain things clearly, and in terms you can understand, keeping jargon to a minimum;
  5. agree with you the type of service you can expect to receive;
  6. tell you who will be handling your work;
  7. explain what the costs are likely to be;
  8. keep you informed of costs throughout so that you can work out if a particular course of action is worth following financially;
  9. respond within a reasonable time to your letters and phone calls;
  10. tell you about any developments and update you on progress as work proceeds;
  11. give you clear bills which show the work done and the amount charged;
  12. treat all clients fairly, and not discriminate against anyone; because of his or her race, sex, sexual orientation (sexuality) or disability; and
  13. keep what you tell us confidential, and refuse to act for anyone else if doing so could compromise that confidentiality.

 What to do if you have a complaint

We are committed to providing a high quality legal service, but things can go wrong which you need to tell us about.  That is why we have a clear effective complaints procedure in place. If you have a complaint please contact us with full details to:

Craig Delaney
Calthrops Solicitors LLP
11 Market Place
PE11 1SP